In this blog, you'll learn how
to fix the problem of synchronization with the Family Tree maker and why you
can't connect your FTM14.1 to your online account. You'll also learn step by
step how to fix this issue.
There are several reasons why your Family Tree Maker code could
stop synchronizing with ancestry or going online.
Are you changed your profile details for ancestry?
Please check if you have the same or modified ancestry email
address or user ID. If you use different email addresses, you may need to
contact ancestral persons and ask them to change their email address.
Have you changed your username for ancestral account?
If you've changed your password, you'll need to put the correct
password to log in to your FTM account. Using new password, you may need to
reset your password and login. You need to change your user I d and password in
non-computer browser FTM applications.
Are you using the antivirus program expired / active?
Your firewall may also stop communication between your FTM
software and the internet sometime, so please check. If you find any antivirus
program that has expired, you should remove it. If you have an active antivirus
and firewall program, you will need to deactivate the antivirus or allow FTM in
your firewall to communicate with the internet.
Search for updates, you also need to upgrade your code
occasionally.
Occasionally, MacKiev sends you updates, so make sure you check
the notifications and upgrade your code. You should also consider upgrading
your Family Tree Maker 14.1 code to Family Tree Maker 2017. It may not work
properly if you are using an outdated software and it may give you a lot of
trouble.
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